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PAYMENT:
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If you have already chosen the accessory you loved, don`t hesitate to contact us though the Contact form on the website or in Direct in Instagram, so that we can send you our bank information. You can make payment with PayPal or with a bank transfer - the way it is easier for you! The item is sent as soon as the order is agreed and fully payed.
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SHIPPING:
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All accessories are nicely packaged in one of our bespoke Veronik`Atelier boxes so that they arrive to you safely.
Shipping to Switzerland and US/ Canada/ Australia is made every day, shipping to the EU countries – on Saturdays.
The timeframes below should be used as a guide and no guarantees can be made on delivery timeframes.
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FRANCE
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La Poste (under signature) – 8 EUR
3-7 working days
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SWITZERLAND
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B-Post – 7 EUR
2-5 working days
A-Post - 9 EUR
1-2 days
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GERMANY
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Deutsche Post - 8 EUR
3-7 working days
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OTHER COUNTRIES OF THE EU
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La Poste or Deutsche Post – 12.50 EUR
Around 2 weeks
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US/ CANADA/ AUSTRALIA
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Swiss Post - 23 CHF (2-4 weeks)
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If you would like to receive your order faster, EXPRESS SHIPPING is possible on the additional fee. Please contact us to arrange that.
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As soon as an item has been shipped, it`s fully at the mercy of the postal service, so we cannot be held responsible for any shipping delays, lost or damages during transport. But we are always willing to make you happy with your accessories, so if you item arrived damaged, please - contact us – and we will try to solve this problem.
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In case of any CUSTOM FEES, that might be applied by your country customs, the buyer is fully responsible for these.
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Each country has different rules and limits, so please check that before making the order.
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RETURNS POLICY:
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Each of our bridal hair accessories is handcrafted on a made to order basis in our studio. Because of that we unfortunately cannot accept returns or exchanges.
If you have any questions at all, we are always happy to answer these to help you choose the right piece.
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